Returns & Exchanges

At Lems Shoes, we want you to be completely satisfied with your purchase. If your shoes aren't the perfect fit, you can return or exchange unworn items within 45 days of the original purchase date.

Return Process

• 1.
  Check Eligibility

  Ensure your shoes are in their original, unworn condition and include the original packaging to qualify for a full refund or exchange.

• 2.
  Start Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 3.
  Print and Pack

  Download and print the prepaid shipping label provided by the portal, then securely pack your items in the original shipping box.

• 4.
  Ship and Track

  Drop off your package at any authorized carrier location and keep your tracking number handy until your refund or exchange is processed.